1. Contact Support
Having trouble with your account or payment? We are here to help. For the fastest response, please email us directly at:
Email: support@urbanhunter.vip
(Please include your Username and Transaction ID for faster assistance. We typically reply within 24 hours.)
2. Frequently Asked Questions (FAQ)
Q: I paid for the VIP membership, but my account is not active.
A: Don't worry. This sometimes happens due to delays in crypto transaction confirmations on the blockchain. Please send your Transaction Hash (TXID) and registered email to support@urbanhunter.vip. We will manually verify and activate your VIP status immediately.
Q: Can I download the photos?
A: No. To protect the privacy of our models and adhere to our licensing agreements, bulk downloading is not permitted.
Urban Hunter Studio has obtained specific rights to display these high-resolution images to our active VIP members on urbanhunter.vip only. We do not hold the distribution rights that would allow us to offer downloadable archives. This ensures that our content remains exclusive and secure. You can enjoying unlimited high-speed viewing on any device while your subscription is active.
Q: How do I cancel my subscription?
A: Since we prioritize user privacy, we do not enable "auto-renewal" by default for crypto payments. Your membership will automatically expire at the end of the billing cycle (30 days or 90 days) unless you choose to renew it manually. No cancellation action is needed.
Q: What is your refund policy?
A: As stated in our Terms of Service, due to the nature of digital instant-access services, all sales are final. However, if you have a duplicate payment issue or a technical error prevented you from accessing the site entirely, please contact support for a resolution.
Q: Why is the payment showing a different merchant name?
A: We use third-party secure payment gateways (such as CCPayment) to process transactions. The merchant name on your statement may appear as our billing partner. This is normal and ensures your payment data is processed securely.